Review usage, invoices and payment setup

The billing area shows usage and invoices for your workspace. You need billing or invoice permissions to access it. Changing the payment method requires an additional permission.

Review an invoice

Open the invoice list, select the relevant period and inspect the available details. Compare usage with the breakdown in Call History, including AI time and forwarding legs where shown.

Download the invoice PDF when offered. Invoices in a supported electronic format also have an XML download.

Set up or replace a payment method

If automatic-payment setup is offered for your workspace:

1. Open the payment settings and choose the setup or replacement action.
2. Follow the steps on the payment provider’s page.
3. Return to Nuvoca and check the displayed payment-method and setup status.
4. If setup remains pending, use the action shown to continue setup or ask your billing contact.

After returning to Nuvoca, check that setup is complete. To see whether an invoice has been paid, check that invoice’s status.

Disable automatic collection

If the action is available for your workspace, choose to disable automatic collection. Enter the required reason and confirm, then check the updated status. Existing invoices still need to be paid or resolved separately.

Resolve a discrepancy

Contact your billing representative with the invoice number, period and usage item in question. Do not include full payment details in the message.