Assign and return phone numbers

Connect a number already available in your workspace to a configured voice Agent or Agentic Flow. You need the corresponding telephony permissions.

Assign a number

1. Open Routing in the Telephony section.
2. Choose the available number intended for this workflow.
3. Use Assign agent or flow to select the destination.
4. Review the default route and routing timezone.
5. Call the number and confirm the expected greeting and workflow.

If no number is available, ask your Nuvoca contact or reseller to provide one.

Multiple available numbers can point to the same Agent. Verify each number separately, especially when their schedules differ.

Change the answering Agent

Change Assign agent or flow and review existing overrides. An override can still select a different destination during its active window. Place a fresh test call through the number after saving.

Return a number

Return a phone number when you no longer need it in the workspace. This removes its assigned routes. Calls to the number will no longer reach the previously assigned Agents.

If you only want a different Agent to answer, change the assignment instead. If you need a returned number again, ask your Nuvoca contact or reseller about availability and reassignment.

Verify the result

Check the linked number in Routing and the Agent overview. If calls reach an unexpected destination, inspect scheduled overrides, timezone and the exact number dialed before editing the Agent prompt.