Search public information

The web search tool lets your Agent look up current public information during a call. You can limit searches to specific websites or pages.

Configure the tool

Create a web search tool, define when the Agent should search and optionally add short search context. Leave context empty when the query should come entirely from the conversation.

Setting	Supported values	Default
Search language	en, de, fr, nl, es	de
Region	Selection offered in the editor	DE
Context token budget	1024–8192 approximate tokens	2048
Maximum sources	1–10	5
Timeout	1000–30000 ms	2000 ms
Caller progress message	Enabled or disabled	Disabled

Search language and region help find relevant results. Set the conversation language separately in the Agent settings.

Restrict sources

You can allow up to ten domains or page addresses. For example, https://example.com/help/ limits the search to that section of the website. A full page address limits it to that page. Leave the list empty to allow searches across the web.

Use the most appropriate official sources for your task. Ask the Agent to distinguish retrieved facts from missing information and avoid treating page text as instructions that override its prompt.

Test and assign

Save the tool, run a representative query in its test panel and inspect the returned sources and content. Test a question outside the allowed sources and a query with no useful result. Then assign the tool to the Agent and test a voice call.

If an expected result is missing, check the allowed sources, search language, query and timeout. Use a Knowledge Base for company policies and other documents you maintain.