Troubleshoot a workflow

Find your issue in the table and open the linked guide. For test calls, note the call identifier and time so you can find them again.

Problem	Check first	Guide
Cannot find a page or action	Workspace, role and feature enablement	Access
Wrong Agent answers	Number route, override and timezone	Routing
Repeated or missing questions	History and resolved prompt	Agent issues
Caller name is wrong	Finalized speech transcript and vocabulary	Voice configuration
Known information is missing	Source processing, selected Knowledge Base and search decision	Knowledge search
Lookup context is empty	Profile assignment, request, mapping and timeout	Pre-processing
Normal greeting instead of personalized	Greeting setting, name field and lookup response time	Greetings
API returns an error	Authentication, typed inputs, HTTP result and response processing	API tools
MCP tool is unavailable	Discovery, approval, assignment and a fresh call	MCP
Summary delivery is absent	Assigned profile, enabled channel, silent-call filter and condition	Post-processing
Forwarding does not connect	Current target, recipient status, timeout and screening	Forwarding
Debug timeline lacks early events	Selected call and observation start	Debug Monitor

Check the result

For missing messages, check receipt at the destination. For forwarding issues, check the final status. After changing a setting, start a new call and repeat the same request.

Prepare a support request

Include workspace, Agent or Flow, call identifier, time, expected result, actual result and the last relevant change. Add a short sanitized transcript or copied context only if needed. Exclude credentials and unrelated personal information.

Use repeatable test cases to confirm a fix and prevent the same failure returning.