Observe and forward live calls

Live Calls lists accessible voice calls across your workspace. Filter by Agent or Flow and by status, then select a single call to inspect it. Your role determines which calls and actions are available.

Observe a selected call

1. Open Live Calls and find the intended call by owner and call details.
2. Select it to open the Agent or Flow debug view.
3. Review call setup, speech, responses and available events.
4. Return to the overview to select another call.

Open the call early if you want to inspect its progress. Earlier events may not be available afterward. The details shown depend on the debug settings. The settings used at the start may also be available under call setup.

See Voice Debug Monitor for an explanation of the panels.

Forward manually

Select an active call and open its forwarding action. Choose an enabled forwarding target, check the number and decide what the recipient should hear. You need access to the call and permission to forward calls and read targets.

Mode	Recipient experience
Silent	Connect without a recipient summary announcement.
Announcement	Play the summary announcement before connecting.
Screening	Play context and let the recipient accept or decline.

In all three modes, the caller stays in the conference while Nuvoca calls the recipient.

Check the outcome

Starting forwarding calls the recipient. Follow the status until the caller is connected or the attempt ends. If an attempt is already active, wait for its result. If the target has changed, select it again.

Afterward, inspect forwarding details in Call History. For Agent-triggered handoffs and fallback prompts, see Conference forwarding.