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Review call history and outcomes

Open Call History after a call to review its summary, timing, numbers, direction and available usage details. Filter by date to find your test or reported case.

Review the summary

Open the summary and check the request, confirmed callback number, outcome and next step. If a sentiment estimate is shown, compare it with the actual conversation when needed.

If an important fact is absent, determine whether it was never collected, misrecognized or omitted during summarization. Use voice debugging for the live interaction and post-processing for summary instructions and delivery.

Inspect forwarding outcomes

Expand Show forwarding details to review recipient call legs and outcomes. Separate successful connections from no-answer, declined, cancelled and failed attempts.

The display separates time with the AI Agent from the conversation with the recipient. One call can include several forwarding attempts. The usage details show the breakdown.

Remove personal information

If your role can update Call History, open the completed call's action menu and choose Remove PII. Review the confirmation, then verify the PII removed state.

This redacts phone numbers and generated notes or summaries while retaining billing, timing and duration data. It is available only after the call ends. It does not recall emails, webhooks or copies already stored in another system.

Complete the review

  • Compare the summary with the facts supplied in the test.
  • Check the final forwarding or tool outcome.
  • Confirm actual receipt of configured delivery separately.
  • Record one concrete issue and repeat the same scenario after a targeted change.

Remove personal details from examples you share with support. To inspect a call while it is happening, use Live Calls.