Build an Agent¶
An Agent answers calls using your instructions. Set its Persona and task, then choose a voice. Add company knowledge or tools as needed.
Choose your next step¶
| Task | Guide |
|---|---|
| Set up a new Agent | Create an Agent |
| Start with a complete conversation workflow | Prompt templates |
| Control responses and memory | Model and conversation settings |
| Adjust recognition and speech | Voice configuration |
| Correct product names and abbreviations | Pronunciation |
| Inspect a test call | Voice Debug Monitor |
| Replace or remove an Agent safely | Manage dependencies |
Decide whether you need a Flow¶
Use one Agent when callers follow a shared process. Use an Agentic Flow when distinct specialists need different prompts, knowledge or tools. To connect the caller to a person on your team, use conference forwarding.
Before connecting a production number¶
- Define what a successful call produces.
- Specify what happens when information is missing or an action fails.
- Complete a test with the actual voice, knowledge and tools.
- Confirm where your team receives the result.
Follow the first-call walkthrough for a complete example.