Connect and operate voice calls

Use Telephony to connect phone numbers to your Agents and choose who answers at different times. You can also find calls, forwarding targets and campaigns here.

Task	Guide
Connect a number to an Agent or Flow	Phone numbers
Set business-hour destinations	Number routing
Understand the live conversation	Live call flow
Observe or manually forward a call	Live Calls
Maintain reusable destinations	Forwarding targets
Let an Agent connect a human	Conference forwarding
Call a reviewed recipient list	Outbound campaigns
Review a completed call	Call History

Choose where calls go

Give each number a default Agent or Flow. Use schedules if a different Agent should answer during the day and at night. An Agentic Flow selects a specialist based on the request. Set up forwarding when a person on your team should take over.

Before using real traffic

Confirm the number, timezone, greeting and result delivery. Test an unanswered forwarding attempt and a missing caller number. Use the launch checklist to review the complete journey.