Connect tools and integrations

Tools let your Agent send messages, look up information or transfer a caller during a call. You choose which actions are available and when the Agent should use them.

The callback intake template shows a complete conversation using fact storage and end call. Use reception and transfer to connect callers to your team, with a copyable tool description and screening prompt. Service request intake shows how to send an IT issue to a ticketing system with an API tool. Find more examples under Prompt templates.

To create or review Agents through your AI assistant, use the separate Nuvoca MCP access. For your applications, use the Nuvoca REST API.

Choose a tool

Goal	Guide
Send email or SMS, store facts or end a call	Built-in tools
Call an external HTTP endpoint	API tools
Reuse authentication safely	Credentials and OAuth
Start from a prepared integration	Integration templates
Reduce an API response to useful fields	Response mapping and scripts
Use approved tools from an MCP server	MCP connections
Search current public information	Web search
Connect a human by phone	Conference forwarding

Choose when the action runs

Use pre-processing for an automatic lookup at call start. Use a tool when the conversation determines the inputs or timing. Use post-processing for work after the call.

Configure, assign, verify

Create the tool under Actions → Tools and complete its description and input fields. Then assign it to the Agent. When updating the prompt, use the copyable tool schema to look up exact names and input fields.

Test the integration with test data, then make a call that should trigger it and one that should not. Some test actions send real requests or messages. Check the downstream result as well as the spoken response.