Customer documentation

Nuvoca platform documentation

Launch reliable AI voice and chat workflows: configure agents, prompts, knowledge bases, tools, call routing, conference forwarding, and post-call handoffs.

Launch your first voice agent Improve your prompts

Start with a working phone workflow

The fastest way to understand Nuvoca is to launch one narrow workflow first: a callback assistant that answers a real phone number, collects the caller's details, and hands the request to your team.

Start with Launch your first voice agent if you are setting up a workspace for the first time.

• First launch

  Create a callback assistant, assign a number, and place a live test call.

• Prompting

  Write instructions that control behavior, tools, and safe fallback paths.

• Parameters

  Understand model, temperature, max tokens, history, voice, and retrieval settings.

• Knowledge bases

  Let agents answer from approved documents without replacing prompt logic.

• Tools and integrations

  Send emails, forward calls, call APIs, or authenticate external systems with OAuth.

• Telephony

  Configure numbers, routing overrides, conference forwarding, and call history review.

Recommended path

1. Read Before you begin.
2. Follow Launch your first voice agent.
3. Learn How Nuvoca works.
4. Tune the assistant with Agent options and parameters and Prompting.
5. Add Tools, a Knowledge base, or Agentic flows only after the basic flow works.
6. Use Voice debug monitor, Call history, and Post processing to verify production behavior.

Documentation principle

These docs are organized around user tasks, not internal product modules. If you are unsure where to start, follow the onboarding path and use search for specific settings.