Build and run voice agents

Use Nuvoca to set up phone assistants that answer questions, collect callback requests and connect callers to your team. These guides take you from setup to daily use.

Make your first call

Explore the concepts

What would you like to do?

• First voice agentAnswer calls with a new agent
• Write a promptImprove what the agent says
• Knowledge basesAnswer from company information
• Tools and integrationsLook up data or perform an action
• TelephonyRoute a call or reach a human
• Pre ProcessingRecognize callers before the conversation
• Post ProcessingSend a summary after the call
• Work with AICreate Agents and review calls through MCP
• Nuvoca REST APIConnect your applications to your workspace
• TroubleshootingInvestigate an unexpected result

One agent or an Agentic Flow?

Use a single Agent for one service, such as a reception desk that records callback requests. It combines instructions, a voice and optional tools or knowledge.

Use an Agentic Flow when several specialized agents should handle different intents within a call. For example, one agent can answer product questions while another handles orders. See Agentic Flows to set this up.

From first call to daily operation

1. Build: define one outcome and create an agent.
2. Connect: assign a number and check routing.
3. Verify: test normal calls, corrections and failures with the launch checklist.
4. Improve: review Call History and change one setting at a time.

Available features

Menus and choices depend on your workspace, permissions and enabled services. If a required action is missing, check access and roles.